Construction
Established in 1932, DF Barnes is a global company with local roots, originally focused on manufacturing marine engines and steel-hulled vessels. Today, they deliver customized maintenance, fabrication, and construction services to the energy, mining, and maritime sectors all with a strong emphasis on safety, quality, and innovation.
As their operations have expanded, so has the need for seamless wireless connectivity across teams and job sites. That’s where Valet Wireless comes in.
We recently sat down with Jayson Byrne, Director of IT at DF Barnes, to talk about how we’ve helped support their wireless needs as they scale.
“I have a lot less headaches since we started working with Valet.” ~ Jayson Byrne, Director of IT, DF Barnes
The Challenge: Complex Wireless Management at Scale
With an increasing number of employees working on site, managing wireless devices became a growing challenge for DF Barnes.
"We have a lot more people working on site now than ever before. There is a much greater need now for mobile connectivity. Not just for phones, but also for computers, iPads, and trackers."
Tracking which phones were in use, what needed renewal, and what had been forgotten became a growing problem for Jayson’s team.
"Having a company like Valet Wireless to manage that for us, especially when it comes to the unused lines or which phones are due for renewal and resolving related issues, relieves us of the significant burden of doing it all manually.”
The Solution: Device Lifecycle Support and Proactive Reporting
When DF Barnes first engaged with Valet Wireless, one thing stood out right away.
"One of the things was the ability to define the life cycle for our devices. It has been helpful for a lot of users. We know when a phone is broken, or a contract is due for renewal. We don’t have to be constantly purchasing new phones ourselves."
Beyond managing device life cycles, DF Barnes also appreciated the streamlined logistics Valet Wireless provides.
"DF Barnes can have a device shipped directly from Valet Wireless to a user, and all they have to do is take it out of the box, sign in, and its operational. It’s a seamless process that also delivers cost savings.”
These impactful efficiencies matter greatly when supporting a growing and distributed team.
The Outcome: Responsive, Reliable, and Remarkably Easy
For Jayson, one of the biggest benefits of working with Valet Wireless has been the responsiveness and simplicity.
"It’s very responsive. Typically, if I have an issue or need something, I'll send an email to support. From pretty much every instance I can recall, I've gotten a response the same day."
He also highlighted how fast and easy the mobile replacement process is.
"Typically I place an order, Valet will ship the phones out by the next day, and they arrive a day or two later. It's all very straightforward, very simple. I have to provide little information beyond the basics, and Valet Wireless will take it and run with it." Jayson ended with, “With Valet, it’s been open, transparent and easy.”
A Strong Partnership Built on Trust
We’re proud to support DF Barnes and play a part in helping the team stay connected safely, efficiently, and worry-free. Serving Jayson and his team has been a pleasure from day one, and Valet Wireless is excited about what’s ahead.
