Construction
When you think of construction, you might picture towering cranes and concrete structures. But at Scott Construction Group, it all starts with people.
For nearly forty years, Scott Construction has been flipping the script on how to view construction, taking a people-first approach that emphasizes collaboration, trust, and innovative thinking. Their success is built on fostering a culture where employees are empowered to find creative solutions to any project’s unique challenges.
So, when it came time to rethink their mobile device management, it was no surprise that Scott Construction sought a partner who shared their values of responsiveness, trust, and putting people first.
We sat down for a Q&A with Nathalie Barret, Executive Assistant to the President and Office Manager at Scott Construction Group, to learn how partnering with Valet Wireless helped them streamline operations and keep their people connected.
Q: Can you introduce yourself and your role at Scott Construction Group?
A: My name is Nathalie Barret, and I serve as Executive Assistant to the President and Office Manager at Scott Construction Group. I support various departments across the organization and help ensure that our operations run smoothly, including overseeing aspects of IT coordination and mobile device management.
As Nathalie explains, her role touches many parts of the business, from day-to-day administration to ensuring teams have the tools they need to stay connected and productive.
Q: What does Scott Construction Group do, and what are some of the unique challenges you face when it comes to managing mobile devices?
A: Scott Construction is a leading construction management and general contracting firm working on complex commercial, residential, and institutional projects across Canada. One of our ongoing challenges is managing a high volume of mobile devices.
In other words, staying on top of hundreds of mobile phones and plans isn’t just a nice to have, it’s essential to keeping their people moving.
Q: What was your wireless management process before working with Valet Wireless?
A: Before partnering with Valet Wireless, the process was time-consuming, manual, and prone to delays, especially when devices were lost, or damaged.
Q: What challenges or pain points led you to seek out a solution like Valet?
A: We needed a more efficient and reliable way to handle the full lifecycle of mobile devices - from procurement and activation to troubleshooting and replacement. The administrative burden got heavier as the team grew.
Q: How were these issues impacting your operations, teams, or IT staff?
A: Delays in responses and device orders. Lack of unique points of contacts.
It’s clear that as Scott Construction expanded, these manual processes created bottlenecks that affected everyone, from IT teams trying to keep up with requests to new employees waiting on critical equipment.
Fortunately, Scott Construction found a partner in Valet Wireless who understood exactly what was at stake.
Q: What stood out to you about Valet Wireless during your initial conversations?
A: Valet Wireless stood out for their responsiveness, deep understanding of our industry needs, and ability to provide tailored solutions. They weren’t just offering a service - they offered a partnership to take the burden off my workload.
Q: Can you describe what the onboarding process was like?
A: The onboarding process was smooth and well-organized. Valet Wireless took the time to understand our workflows, set clear expectations, and provided the support we needed to make the transition seamless.
Q: How would you describe the support and communication from the Valet Wireless team?
A: Exceptional. Their team is always accessible, responsive, and proactive. Whether it’s resolving an issue, setting up a new line, or advising on cost optimization, they consistently go above and beyond.
From day one, Nathalie and her team felt they weren’t just another client on the books - they had a true partner dedicated to easing their workload.
And the results spoke for themselves.
Q: What specific improvements or results have you seen since partnering with Valet?
A: Since working with Valet Wireless, we experienced faster device onboarding, cost management. The support from Valet has streamlined mobile operations and enabled me to focus on other aspects of my role.
Q: Are there any examples where Valet Wireless really made a difference?
A: There have been several occasions where urgent device was needed due to tight new hires start date and always Valet delivered.
When projects depend on having the right people, with the right tools in place on time, this kind of dependable, rapid turnaround makes a real difference.
Over time, the partnership has only grown stronger.
Q: How has your relationship with Valet evolved over time?
A: Our relationship with Valet has only strengthened over time. They prove to be consistent, trustworthy, and fully aligned with our needs.
Q: What makes Valet different from other vendors or providers you’ve worked with?
A: Valet Wireless offers a great level of personal service and responsiveness. Which gives us confidence and peace of mind.
This level of service and alignment means Nathalie and her team can focus on what they do best without worrying about whether their mobile operations will keep up.
Q: What would you say to someone who is considering working with Valet Wireless?
A: If you're looking for a partner that will simplify your mobile device management, respond quickly to your needs, and take a proactive role in supporting your operations, Valet Wireless is the clear choice.
Q: If you had to sum up your experience in a sentence or two, what would you say?
A: Working with Valet Wireless has been a game-changer for us. They’ve helped us streamline mobile operations, reduce downtime, and focus more on our core business.
Ready to transform your mobile operations?
If you’re tired of manual processes, missed deadlines, and mounting IT requests, see how Valet Wireless can help. Like Scott Construction, you’ll gain a partner who’s invested in your success and ready to take the heavy lifting off your plate.
