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Section 1 of 9
Cost control
How closely are wireless costs reviewed and managed?
How often is wireless spending formally reviewed?
How confident are you that every wireless charge is valid?
Line and plan optimization
How effectively are active lines, users, and plans managed?
How often are inactive or low-use lines identified?
How closely are plans matched to actual user consumption?
Device lifecycle
How well are devices recovered, reused, repaired, and replaced?
How consistently are devices recovered when employees leave?
How formal is your repair, replacement, and redeployment process?
Inventory visibility
How accurate and accessible is your wireless inventory?
How accurate is your device and line inventory?
Can you identify each line's user, device, department, and cost centre?
Administration and support
How efficiently are internal support and carrier administration handled?
How much internal time is spent on wireless administration and user support?
How consistent are onboarding, offboarding, repairs, and carrier escalations?
Policy and governance
How clearly are responsibilities, entitlements, and exceptions governed?
How current is your wireless policy?
How clearly are approvals, entitlements, and exceptions defined?
Security and compliance
How consistently are mobile security and offboarding controls applied?
How consistently are devices enrolled in MDM or equivalent controls?
How quickly is mobile access removed when employees leave?
Carrier and contract readiness
How prepared is your organization for renewal, negotiation, or migration?
How well documented are contract dates and renewal obligations?
How early do you prepare for renewals or migrations?
Mobile employee productivity
How effectively do you prevent and measure lost working time caused by mobile technology interruptions?
We have a process for identifying and resolving mobile login, authentication and application-access problems.
We track recurring mobile-device and connectivity problems that interrupt employees’ work.
Frontline employees can obtain timely technical support when mobile technology prevents them from working.
We can estimate the employee time lost to mobile-device, application-access and connectivity problems.
Cellular Management Scorecard
0/100
Top priorities
This is a preliminary self-assessment. A detailed Valet Cellular Benchmark Assessment can validate the findings using billing, usage, inventory, device, policy, support, and contract data.