Carriers earn extra profits when customers pay for services that they don’t fully use (e.g. unused lines, oversized data plans and excess devices). Recommending cheaper plans based on actual usage would reduce these costs. Over the past five years, our in-depth wireless assessments have consistently helped companies cut their annual wireless expenses by 15-20% or more. 

By setting overage charges higher than the cost of additional data in premium plans, carriers steer customers toward more lucrative subscription options. Carriers rarely notify you when you're nearing your data limit because the next Gigabyte of data is pure profit so they prefer to surprise you with unexpected charges on your next bill. Leaving data usage analysis until the next contract renewal is costly.

Carriers offer multiple plans with complicated terms (e.g., data limits, promotions or bundling incentives) that make it difficult to compare alternatives and prevent customers from realizing that they are overpaying. Rather than recommending cheaper options, carriers prefer to upsell customers on premium plans with extra data, streaming perks, or international coverage all of which increases their average costs on a per user basis.

Roaming charges are a source of profit for carriers. Whether it’s because you travel infrequently, accidentally connect to towers in border areas or don’t have a corporate international rate plan, roaming charges are a way for carriers to generate revenue from unplanned usage and to encourage the purchase roaming packages or upgraded plans.
These are unexpected expenses that you'll see only on your next bill.

Outdated devices whether provided by your carrier or not can result in security vulnerabilities, reduced performance and productivity, compatibility issues, higher maintenance and replacement costs, and increased data loss risks.
Carrier contracts often lack the flexibility to meet current and changing hardware needs.