Across Canada, home healthcare organizations like CBI Health, CNIB, and VHA Home HealthCare rely on mobile connectivity to deliver life-changing services. From Personal Support Workers (PSWs) and nurses visiting clients across the province to administrative teams managing devices remotely, these organizations depend on reliable, secure wireless technology.

But in today’s fast-paced healthcare environment, mobile tech can quickly shift from helpful to hectic. Unused lines pile up. Lost or broken devices go untracked. Monthly bills fluctuate without explanation. Roaming and overage charges soar into the tens of thousands.

That’s why leading healthcare providers; including CBI Health, CNIB, and VHA Home HealthCare; have turned to Valet Wireless to transform complex wireless environments into well-managed, cost-efficient systems.

What Does Valet Do for Healthcare?

At Valet Wireless, we’re proud to be Canada’s pioneers of Managed Cellular: a solution designed to simplify and optimize wireless operations for organizations. For our healthcare clients, we integrate Telecom Expense Management (TEM), Mobile Device Management (MDM), and Device-as-a-Service (DaaS) into one seamless, fully managed service built specifically for the healthcare sector.

We understand the challenges healthcare organizations face: high staff turnover, rapid scaling needs, and the constant demand for reliability. Whether you oversee hundreds or thousands of mobile lines, Valet helps you reduce costs, recover lost assets, and maintain a connected workforce, all while freeing your IT and finance teams from time-consuming manual tasks.

And because no two healthcare providers are the same, we don’t offer a one-size-fits-all solution. Every partnership is customized to meet your operational and financial goals. Big or small, Valet helps all.

Case Study: Valet Wireless x Healthcare

Valet Wireless’ work with CBI Health, CNIB, and VHA Home HealthCare allows us to derive a common theme within healthcare and home healthcare wireless. We are the experts and we know what to look out for, and what best in class looks like.

The Problem: Unused Lines, Lost Devices, and Hidden Costs

In healthcare, mobility is essential, but it can also be expensive when unmanaged. Across the organizations we assessed, we consistently found:

• High unused line rates: between 18–28% of active lines were sitting idle but still billed every month.
• Up to 21% of total wireless spend tied to unused or forgotten lines.
• Device replacement value losses averaging $100,000–$115,000 in untracked or lost assets.
• Monthly invoice variability often exceeding 20%, making financial forecasting unpredictable.
• Average cost per line as high as $70+, far above the best-in-class benchmark of <$40.
• Limited visibility into which devices were in use, who owned them, and how data was being consumed.
• Operational friction: when turnover spiked, teams had to scramble to procure and configure hundreds of new devices within days.

In short, these organizations were paying for wireless environments that had begun draining budgets that could be better spent on patient care.

The Solution: Valet Wireless

Valet Wireless introduced an integrated approach into a single managed service designed specifically for healthcare.Through a combination of deep audit, automation, and ongoing optimization, Valet helped clients achieve measurable results:

• Average cost per line reduced to as low as $13 across large healthcare environments.
• Monthly data optimization savings of 10% through usage analysis and plan alignment.
• Unused line costs reduced by an additional 5% per month, on top of baseline savings.
• Device recapture programs returning $90,000+ annually in recovered hardware value.
• Unused line counts cut nearly in half — for example, one partner dropped from 28% to 15% by count, saving over $5,000 each month.
• Untracked asset loss reduced by over $110,000 through MDM-enabled visibility and accountability.
• Standardized billing and automated alerts lowered invoice variability from 20%+ to under 6%.
• Next-day delivery of preconfigured devices ensured PSWs and field staff could stay connected without downtime, even during rapid scaling periods.

But don’t take it from us. Here’s Larry Baldachin, CFO of CNIB, on how Valet Wireless identified and cut unused lines at his organization.

The Outcome:

Today, Valet Wireless healthcare partners, whether managing 900 lines or 9,000, benefit from predictable billing, full inventory visibility, and continuous cost reduction. What was once an operational headache has become a fully optimized system that supports care delivery, not hinders it.

From cutting wireless waste and recapturing lost assets to freeing IT and finance teams from manual oversight, Valet Wireless is helping home healthcare organizations nationwide transform wireless chaos into clarity and savings they can reinvest in what matters most: patient care.

Have You Locked In All Possible Savings?

From our recent cost-savings webinar, we’ve created a guide so that you can check yourself if you’re achieving the best possible price for three hot areas in wireless management. Use this Valet Wireless Savings Self-Checklist to see where you stand:

Signs You May Be Able to Achieve Wireless Savings (Self-Calculation) 

1. Monthly Invoice Variability

• Calculate the percentage difference between the highest and lowest spend over the past six months.
  • Best in class: < 6%
  • Opportunity for savings: > 12%
  • Unmanaged environment: > 20%

2. High Average Cost per Line

• Divide total wireless spend by total number of lines.
  • Best in class: < $40
  • Opportunity for savings: > $55
  • Unmanaged environment: > $70

3. Unused Lines

• Review unused line reports in your self-serve portal.
  • Best in class: < 4%
  • Opportunity for savings: > 8%

If your numbers fall outside of “best in class,” chances are you’re spending more than you should. Book a meeting with Valet Wireless and we’ll walk you through how to optimize your wireless environment, just like we did with CBI, CNIB, and VHA.

Why Healthcare Chooses Valet – TLDR

• We listen. Every healthcare partner we work with has unique pain points and we take the time to understand them.

• We customize. Our managed cellular solutions are built around your operational structure, not a template.
• We care. We aren’t only invested in your wireless success, but in your company’s future. Our goal is simple: to help you save money, operate efficiently, and deliver the best care possible.

The future of home healthcare depends on reliable, efficient wireless operations, and Valet Wireless is proud to be a trusted partner to organizations that make a real difference every day.

Whether you manage 100 or 10,000 devices, Valet’s managed cellular solution will ensure your technology works for you at the best price point possible.

Enjoyed this post? Subscribe to get our latest blogs straight to your inbox.